General terms and conditions
Terms and conditions
To offer our services, we want to ensure that you have a clear understanding of the terms and conditions that govern our relationship. These Download General Terms & Conditions serve as the foundation for all offers, assignments, and agreements between Your Research B.V. (“us” or “we”) and our valued clients (“you” or “client”).
It is important to note that these terms and conditions apply to all our services, even if they are not explicitly mentioned within this document. We believe in providing a consistent and transparent experience, ensuring that you are aware of your rights and obligations when working with us.
This Terms and Conditions have been designed for our services, to protect both parties and establish a fair and reliable framework for our collaboration. Please note that any terms and conditions provided by you or any other industry or general conditions are not applicable unless we have expressly accepted them in writing.
At Your Research B.V., we value open communication and believe in the power of written agreements to create a strong and mutually beneficial partnership. Our commitment to your satisfaction extends to ensuring that all terms and conditions are clearly defined and agreed upon.
If you have any questions or require further clarification regarding these terms and conditions, we are here to assist you. Our dedicated team is available to address any concerns you may have and provide the support you need.
Service level agreement
This Service Level Agreement (SLA) outlines the terms and conditions governing the provision of services by Your Research (“Service Provider” or “We”) to our valued customers (“Customer” or “You”). The SLA provides a comprehensive understanding of the levels of service, support, and performance standards that you can expect when utilizing our services.
At Your Research, we are dedicated to delivering a reliable, high-quality, and efficient service experience. This SLA serves as a mutual agreement between us, demonstrating our commitment to meeting your specific service requirements and ensuring your satisfaction.
By formalizing this SLA, we aim to establish clear expectations regarding service availability, response times, incident handling, support, and audits. It provides a framework that enables us to align our operations with your business objectives and helps maintain a strong and collaborative relationship.
We understand the importance of your research and the need for certainty when it comes to service delivery. This SLA offers you the opportunity to obtain additional assurances beyond our standard service offering, granting you peace of mind and minimizing potential disruptions.
We encourage you to carefully review this SLA, as it outlines the scope of services, performance metrics, and procedures for issue resolution. It also clarifies our responsibilities and your rights as a Customer, ensuring transparency and fairness in our partnership.
At Your Research, we are committed to continuously improving our services and maintaining the highest standards of customer satisfaction. Should you have any questions or require further clarification regarding this SLA, our dedicated support team is available to assist you.
This Processor Agreement (the “Agreement”) sets forth the terms and conditions under which Your Research (“Processor” or “We”) agrees to process personal data on behalf of our customers (“Controller” or “You”) in accordance with applicable data protection laws and regulations.
As a trusted service provider, we understand the importance of protecting the privacy and security of personal data. This Agreement establishes a framework for our collaboration, ensuring that personal data is processed in a lawful, fair, and transparent manner while maintaining the highest standards of data protection.
By entering into this Agreement, we demonstrate our commitment to acting as a reliable and responsible processor, handling personal data only in accordance with your instructions and the provisions of this Agreement. We strive to provide you with a secure and compliant environment for the processing of personal data, giving you peace of mind and enabling you to focus on your core business activities.
Please read this Agreement carefully, as it governs the relationship between us and outlines our respective obligations, rights, and responsibilities. It establishes the foundation for a mutually beneficial partnership, fostering trust, and ensuring compliance with the applicable legal requirements.
We are dedicated to maintaining the confidentiality, integrity, and availability of the personal data entrusted to us, and we look forward to working together in a transparent and collaborative manner to achieve our shared goals.
Should you have any questions or concerns regarding this Agreement, please do not hesitate to contact us. Our team is here to provide you with the necessary assistance and support throughout our engagement.